Return & Refund Policy
At QMA Fragrances, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel completely confident with every purchase.
100% Money-Back Guarantee
If you are not fully satisfied with your purchase, we offer a 100% Money-Back Guarantee within 7 days of receiving your order.
Eligibility for Returns
To qualify for a return or refund:
The product must be returned within 7 days of delivery.
The product must be in its original packaging and unused condition.
A valid proof of purchase (order number or receipt) must be provided.
If the product was damaged, leaked, or incorrect upon delivery, please contact us immediately with photos or video proof for a quick resolution.
How to Request a Return or Refund
Email us at info.qma.fragrances@gmail.com , call at +923235948485 or message our official social media page.
Provide your order details and reason for return.
Our team will guide you through the return pickup or shipping process.
Once we receive and inspect the product, your refund will be processed within 5–7 working days through your original payment method.
Important Notes
Returns requested after 7 days of delivery will not be accepted.
Refunds are only applicable to purchases made through official QMA Fragrances channels (website or verified social pages).
Delivery charges (if any) are non-refundable unless the return is due to our error or product damage.
Contact Us
For return, exchange, or refund assistance, please reach out to:
📧 info.qma.fragrances@gmail.com
📞 +92-323-5948485
📍 QMA Fragrances, Kasur, Pakistan
